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You plan to create a service activity. You need to identify which resources can be added to the service activity. What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution, 
A. a user 
B. a territory 
C. a business unit 
D. a facility 
Answer: A

You implement Unified Service Desk in your Dynamics CRM organization. You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked. What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution. 
A. forms 
B. action calls 
C. scriptlets 
D. Window navigation rules 
Answer: AB

You have an equipment resource for a forklift. Several scheduling activities are configured to use the forklift. The forklift breaks down and is sent for repairs. You set the work hours for the forklift to unavailable. You need to identify what will occur to the scheduling activities that require the forklift. What should you identify? 
A. The scheduling activities will be added to a queue. 
B. The scheduling activities will continue as scheduled. 
C. The scheduling activities will be scheduled automatically for the next available time. 
D. The scheduling activities will be deactivated. 
Answer: D

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